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Delivery

STOCK INFORMATION

  • Should you wish to purchase an item that doesn’t have available stock, Medac will get in contact with you in regards to sizing, quantities, price and delivery timing thereof.

VOUCHERS / EXPO VOUCHERS

  • Vouchers are only redeemable online or at expo events when stated.
  • If vouchers are handed out at an expo/event, and the date of the voucher is overdue the time you wish to use it, the voucher can not be redeemed.

NO RETURNS ON THE FOLLOWING

  • Customised products that have been ” made to order, specific special dimensions or classified as bespoke”.
  • For hygiene reasons, due to their nature: non-defective underwear. You may, however return swimwear, but we’ll only accept the return if the hygiene strip is still in position and it’s clear the garment has merely been tried on and not worn.
  • Products that you, any other person, or company that are not incorporated within MEDAC and its factory, that have been altered, adjusted, modified in any way.

TRACKING OF YOUR PRODUCT

  • All orders can be tracked using a tracking/waybill number. You can either track online, in your “My Account” page, or contact us directly and we will assist you with a tracking number and where the product is currently located.

RETURNS POLICY – WHEN APPLICABLE

Non-defective and unused merchandise.

  • We will gladly allow an exchange within 15 days of purchase, provided the product is returned in its original packaging, unworn and with the original invoice.

*Please note: Delivery costs are to be carried by the customer and no refunds are allowed on this merchandise.

 

Manufactured faulty and defective merchandise.

  • We offer a 3 (three) month manufacturing guarantee on all our products.
  • We will gladly credit or exchange the defective product provided that the product is returned to us within 6 months of purchase and a copy of the invoice or invoice no is provided as proof of

*Please note that normal wear and tear of a product or damage caused by using a product for purposes other than those for which it is designed or intended will not be considered a defect. Proper care and cleaning instructions will also need to have been followed.

 

MEDAC – RETURNS PROCEDURE

The product must be returned to us via your own delivery method and at your own expense. Once we have received and inspected the returned item, and Medac is satisfied that the product has failed to meet the relevant standards of quality, the product will be repaired or replaced or a credit note will be issued to you.

In the case of our error, the goods will be collected and delivered at our expense.

 

Returned merchandise must be sent to:

Medac Pty Ltd, Unit G1, Prime Park, 21 Mocke Road, Diep River, Cape Town, 7800

HEAD OFFICE CONTACT DETAILS

  • Address: Medac Pty Ltd,  Unit G1, Prime Park, 21 Mocke Road, Diep River, Cape Town, 7800
  • Telephone: +27 (0)21 706 1688
  • Fax: +27 (0)21 706 1636
  • Email: info@medac.co.za